If you do not receive the guaranteed number of valid leads during your 30-day pilot, we refund the full setup fee you paid.

The guaranteed number is the one named in your offer, which is your offer email, invoice or checkout page. On the standard pilot it is 30 leads. If your pilot runs on adjusted terms, such as a reduced setup fee or a reduced ad budget, your offer names a lower number, for example 15 leads, and that number applies.

The 30 days start on the day your campaign goes live. If we pause the campaign, the period is extended by the days it was paused.

A valid lead is a unique business that submits the campaign form with a working website and usable contact details.

Duplicate submissions, fake or test entries, and submissions without a working website or usable contact details are not counted. You are not charged for processing them.

The guarantee applies when, for the full 30 days:

• The campaign and landing page we built run as delivered, without changes on your side.
• Your Meta ad account stays active and in good standing.
• You keep at least the daily ad spend named in your offer.
• If you host the landing page yourself, it is published exactly as delivered.

The guarantee covers the number of leads. It does not cover whether a lead replies, books a call or becomes a client.

You don't need to ask for it. When the 30 days end with fewer valid leads than your offer guarantees, we issue the refund within 3 business days.

The refund is the setup fee you actually paid us, including a reduced fee. Ad spend is paid by you directly to Meta, so it is not part of the refund. You keep every lead delivered during the pilot, your ad creatives and your video.

The free trial has no fee, so there is nothing to refund. Your only cost is your own ad spend in your Meta account, and you can stop the campaign at any time.

The pilot does not renew automatically. If you continue, the monthly fee is billed in advance and the per-lead fee is billed at the end of each month for the leads processed.

You can cancel at any time. Your service runs until the end of the month you paid for, and partial months are not refunded. Per-lead fees for leads already processed are not refunded.

On the Premium plan, we agree a monthly lead target and the ad spend it needs with you in advance. If you meet that ad spend and receive fewer leads than the target, we refund your Premium fee for that month.

The build package is a one-time digital package that you run yourself, so the 30-Lead Guarantee does not apply to it. Once the package is delivered to your inbox, the payment is non-refundable.

If the package has not arrived within 24 hours of payment, or a file is missing, contact us and we will send it again or refund you.

A lead is invalid if it has one of these problems:

• Fake or unreachable contact details
• Not a real business
• Did not request a website redesign

Report an invalid lead within 48 hours of delivery. If we confirm it, we replace it with a new lead. Invalid leads are not refunded.

If we cannot generate the agreed number of leads and no adjustment to the targeting is agreed, we refund the undelivered part of your order. Leads already delivered stay billable.

Apart from this, payments for lead purchases are non-refundable once lead generation has started.

You can get a 100% refund if you review the design preview and tell us you do not like the design.

To request it, reply to the preview email and say that you do not approve the design and want a refund.

Examples of approval include replies such as:

• "Approved"
• "Looks good"
• "Proceed"
• "I like it"
• "Send the file"

Once you confirm in writing that you like the design, approve it, or ask for the final files, the payment is non-refundable.